Hawaiian Airlines Fixes Website After Customers Report Connection Problems; call center service remains slow
HONOLULU (KHON2) – Hawaiian Airlines has completely restored its website after customers have complained about issuess log into their accounts and not access the call center.
The issue was first reported on May 11.
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Airlines said performance issues and long wait times to access its call center were attributed to the unexpected increase in travel demand, as well as people accessing their travel credits.
In an email sent to member HawaiianMiles on Friday, June 11, Hawaiian said:
“We fixed the issues that caused errors and invested in additional infrastructure to make things run smoothly. If you need to make a change to an upcoming booking, please consider doing so online here. If you need to use the credit for a canceled or already scheduled flight, you will need to contact us for assistance.
Hawaiian said call center wait times remain longer than usual and callers can receive a busy signal when the queue reaches its limit. The company said it was continuing to hire and train agents as quickly as possible after having to downsize due to the pandemic.
Click here for the latest updates on response times for all service channels.